Hey there, fellow collectors and cosplay enthusiasts! We know that diving into the world of figures and model kits can bring up a bunch of questions. Don’t worry—we’ve got your back! Check out our FAQ below to find answers to all your queries. If you don’t see what you’re looking for, just reach out to our fan-powered support team at [email protected]!
đź›’ Products & Orders
Q: What kind of products do you sell?
A: We specialize in action figures, model kits, memorabilia, and cosplay items from genres like Action, Comedy, Documentary, Drama, Fantasy, Horror, Music, Mystery, Romance, and Science Fiction. Whether you’re building your collection or prepping for your next cosplay, we’ve got something for every fan!
Q: Do you offer limited-edition or exclusive items?
A: Absolutely! We often stock limited-edition figures and exclusive model kits. Keep an eye on our website and subscribe to our updates so you don’t miss out!
đźšš Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide—except to Asia and a few remote areas (sorry!). If you’re unsure whether we deliver to your location, just drop us an email.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. After that:
– Standard Shipping (DHL/FedEx): $12.95, delivered in 10-15 days.
– Free Shipping (EMS): For orders over $50, delivered in 15-25 days.
– Standard Shipping (DHL/FedEx): $12.95, delivered in 10-15 days.
– Free Shipping (EMS): For orders over $50, delivered in 15-25 days.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package right to your doorstep.
đź’ł Payment & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Q: Are there any hidden fees?
A: Nope! The price you see at checkout is what you pay. Taxes and shipping (if applicable) are clearly shown before you complete your purchase.
↩️ Returns & Refunds
Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your item. Your product must be unused and in its original packaging. Please contact us at [email protected] to initiate a return.
Q: What if my item arrives damaged?
A: Oh no! We pack everything with care, but if your item arrives damaged, let us know right away. Send photos of the damage and your order number, and we’ll help you out with a replacement or refund.
📦 Orders & Accounts
Q: How do I create an account?
A: You can create an account during checkout. Having an account lets you track orders, save your favorite items, and get updates on new arrivals!
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your goodies to you fast! If you need to make a change, contact us ASAP at [email protected], and we’ll do our best to help.
🎠Cosplay & Collecting
Q: Do you offer advice for beginners in model kit building or cosplay?
A: We’re fans too—so we get it! While we don’t have tutorials on-site (yet!), feel free to reach out. We’re happy to share tips and point you toward helpful resources.
Q: Will you restock sold-out items?
A: We try to restock popular items when possible. Sign up for restock notifications on product pages so you don’t miss a thing!
Still have questions? Email us at [email protected]—we’re here to help!
Keep collecting, keep cosplaying, and welcome to the community! đź’™