Privacy Policy

Hey there, fellow collectors and cosplayers! 🎭

At Toy Model Cosplay Store, we’re not just a store – we’re fans just like you. We understand the importance of protecting your personal information when you’re shopping for those precious figures, model kits, and collectibles. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at toymodelcosplay.com.

By using our site, you agree to the practices described below. If you have any questions, our fan-powered support team is always here to help at [email protected]!

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details. Remember – we don’t store your credit card information on our servers!
• Order Information: Details about the products you purchase, including action figures, model kits, cosplay items, and other collectibles.
• Account Information: If you create an account with us, we store your login credentials and preferences.
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communications: Records of any correspondence you have with our support team.

2. How We Use Your Information

We use your information to:

• Process your orders and deliver your collectibles
• Provide customer support and respond to your inquiries
• Improve our website and product offerings
• Send you updates about new releases, special offers, and events (only if you opt-in!)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with secure third-party processors like PayPal and credit card companies to complete transactions.
• Shipping Partners: We provide shipping companies with your address to deliver your collectibles worldwide (except Asia and some remote areas).
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We’re committed to protecting your data:

• Your information is stored on secure servers with limited access.
• We use SSL encryption technology to protect your data during transmission.
• Payment details are processed through PCI-compliant partners – we don’t store your full credit card information on our systems.
• While we implement robust security measures, no online transmission is 100% secure. We continuously work to enhance our protections.

5. Your Rights and Choices

You have control over your information:

• Access and Update: You can review and edit your personal information through your account settings.
• Marketing Communications: You can opt-out of promotional emails at any time using the unsubscribe link in our messages.
• Data Deletion: You can request deletion of your personal data, subject to certain legal obligations we may have.
• Account Closure: You can request to close your account by contacting our support team.

6. Cookies and Tracking Technologies

Like most online stores, we use cookies and similar technologies:

• Essential Cookies: Required for basic functions like adding items to your cart and making purchases.
• Analytical Cookies: Help us understand how visitors use our site so we can improve your experience.
• Preference Cookies: Remember your settings and preferences for future visits.
• Advertising Cookies: Allow us to show you relevant products you might enjoy.

You can control cookies through your browser settings, though this may affect your shopping experience.

7. International Data Transfers

As we serve collectors worldwide (except Asia and some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data regardless of where it’s processed.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thanks for trusting us with your collecting journey! We’re committed to keeping your information secure so you can focus on what matters – building your awesome collection! 💙