Hey there, fellow collectors and cosplayers! 🎭

At Toy Model Cosplay Store, we’re passionate about delivering your favorite action figures, model kits, and collectibles right to your doorstep. We want your shopping experience to be as awesome as your collection! Here’s everything you need to know about our shipping and returns policies.

📦 Shipping Information

We ship worldwide (excluding some parts of Asia and remote areas) to bring the best collectibles to fans everywhere!

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships!

Shipping Methods & Timeframes

  • Standard Shipping (DHL or FedEx) – $12.95
    • Delivered within 10-15 business days after shipment
  • Free Shipping (EMS) – Free for orders over $50
    • Delivered within 15-25 business days after shipment

💡 Pro Tip: Choose Standard Shipping for faster delivery if you can’t wait to unbox your new collectibles!

🔁 Returns & Exchanges

We want you to be completely thrilled with your purchase! If something isn’t quite right, here’s our fan-friendly returns process:

Returns Window

You can request a return or exchange within 15 days after receiving your order.

⚠️ Non-Returnable Items

To ensure fairness and maintain quality, some items cannot be returned or exchanged:

  • Opened Model Kits: Once opened, model kits cannot be returned due to potential missing parts or tampering.
  • Memorabilia & Figures: Authentic collectibles and limited-edition figures are non-returnable unless defective.

If you receive a damaged or defective product, contact us immediately at [email protected], and we’ll make it right! 💙

Condition Requirements

All return items must be in their original condition – unopened, unused, and in perfect shape with all packaging intact.

🔄 Step-by-Step Return Process

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery. Include your order number and reason for return.
  2. Wait for Approval: We’ll respond within 2 business days with a return authorization and shipping instructions.
  3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship It Back: Send the package to our address (provided in the approval email) using a tracked shipping method.
  5. Inspection & Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days.

📝 Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error. Exchanges will be shipped out once the returned item is received and processed.

💵 Refund Timeline & Methods

After we approve your return:

  • Refund Time: Refunds are processed within 5-7 business days after we receive the item.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).

For PayPal payments, refunds may appear immediately, while credit card refunds can take 7-10 business days to reflect in your account.

✉️ Return Request Template

Use this template to email us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Toy Model Cosplay Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Name: [Product Name]

Reason for Return/Exchange: [Please specify reason, e.g., defective item, wrong size, etc.]

I have read and agree to the Returns & Exchanges policy.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

❓ Need Help?

Our fan-powered support team is here for you! Reach out with any questions:

  • Email: [email protected]
  • Address: Toy Model Cosplay Store, 9506 Civic Way, Prospect, US 40059

Thanks for being part of our collector community. We’re committed to making your experience awesome! 💙