Term and Conditions

Our store specializes in high-quality collectibles for enthusiasts, including action figures, model kits, memorabilia, and cosplay items. We’re committed to providing an exceptional experience for our community of collectors and fans.

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

Toy Model Cosplay Store offers:

• Action Figures
• Model Kits
• Collectible Memorabilia
• Cosplay-related items

We strive to accurately display our products through photographs and descriptions. However, please note that actual colors may vary slightly due to monitor settings. Product availability is subject to change without notice.

Order Process

When you place an order:

• You will receive an order confirmation email acknowledging receipt of your order
• This confirmation represents our acceptance of your order and formation of a contract
• We reserve the right to refuse service to anyone at our discretion

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing and Taxes

All prices are listed in US Dollars. You are responsible for any applicable sales taxes, customs duties, or other import fees that may be levied by your country’s authorities.

We ship worldwide, excluding some parts of Asia and remote areas. Please note the following:

• Orders are processed within 1-2 business days after payment confirmation
• You will receive a tracking number once your order ships
• We offer two shipping methods:
  • Standard Shipping (DHL or FedEx) – $12.95, delivered within 10-15 business days after shipment
  • Free Shipping (EMS) – Free for orders over $50, delivered within 15-25 business days after shipment

Delivery times are estimates and not guaranteed, as they depend on carrier performance and customs processing.

We want you to be completely satisfied with your purchase. Our return policy is designed with collectors in mind:

Return Window

You may request a return or exchange within 15 days of receiving your order.

Non-Returnable Items

To ensure fairness and maintain quality, the following cannot be returned or exchanged:

• Opened Model Kits (due to potential missing parts or tampering)
• Memorabilia & Figures (unless defective)

Return Conditions

All return items must be:

• In original condition
• Unopened and unused
• In perfect shape with all packaging intact

Return Process

1. Contact us at [email protected] within 15 days of delivery
2. Include your order number and reason for return
3. Wait for approval and shipping instructions
4. Securely pack the item in its original packaging
5. Ship using a tracked method to our address

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

All content on this website, including but not limited to:

• Logos
• Product designs
• Images
• Text
• Graphics

is the property of Toy Model Cosplay Store or our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

We reserve the right to suspend or terminate your account if:

• You violate these Terms and Conditions
• We suspect fraudulent or illegal activity
• You engage in abusive behavior toward our staff

Toy Model Cosplay Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Delays in delivery beyond our control (including carrier delays, customs hold-ups, or natural disasters)
• Minor variations in product appearance from website images
• Damages resulting from improper assembly or use of products

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the product in question.

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal data.

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by the laws of the United States and the state where our business is registered. Any disputes shall be resolved in the courts of that jurisdiction.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Toy Model Cosplay Store, 9506 Civic Way, Prospect, US 40059